Diagnostic Software for VW-Audi Group Cars

 
881 Sumneytown Pike, Lansdale PA 19446, USA

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About Ross-Tech

Ross-Tech, LLC is located in Montgomery County, Pennsylvania.  We provide diagnostics solutions for VW, Audi, Seat, and Skoda  automobiles through our principal product,  VCDS.  Ross-Tech's staff consists of the following people (shown in the order that they joined the company):

Uwe Ross founded Ross-Tech in 1999 and remains the chief cook and bottle washer.  Although he developed the original versions of VAG-COM himself, Uwe no longer does much programming, but continues to set direction for business with a focus on product development.    Uwe was born in Freiburg, Germany.  He attended the University of Pennsylvania majoring in Physics and Natural Sciences.  He has been a VW enthusiast since 1982.  You can find Uwe's ill-maintained personal web page here.
Linda Ross handles activations and pays the bills.    Linda and Uwe have been together since they met at the University of Pennsylvania in 1979, where Linda majored in Decision Sciences at the Wharton school.  She quit a lucrative consulting career, which included a lengthy stint at one of the big international accounting firms, to start working for the business full-time in 2001.  
Andy Smith is our technical support leader and assists with product testing, trade shows, and keeping the website up to date.  Andy became our first full-time employee in 2002.   Andy has degrees in mechanical engineering and business administration.  You can find an homage to Andy's old Mini Cooper here.   Andy now drives a Tennessee-built Passat TDI. 
Eric Maurier is our senior engineer/programmer now.  He first came to work for us as an intern while he was a student at the ENSAM University in France in 2002.  After Eric wrote VC-Scope and TDI-Graph, we knew we had to find a way to bring him on board for real, and he's been with us full-time since he graduated in 2005.  Eric is also in charge of distribution in French-speaking markets.  When they need to get away from it all for a while, Eric and Uwe like to go for long rides on their motorcycles.
Bruce Ruhf is our operations and marketing manager.   Bruce has extensive experience managing a small business as well as a background in Electrical/Electronic Engineering.   Bruce and Uwe have worked together at two other companies in the past, a very large one the the 1980s, and a very small one in the 1990s.   Bruce joined Ross-Tech in 2004 after selling his previous business.

Santos Vega assists with telephone sales, tech support, order fulfillment, graphic arts, and whatever else needs to be done.   Santos joined the company in 2004.   Although he has little formal education beyond high school, he's a fast learner with a great attitude and has become a VW enthusiast by working here -- both Santos and his wife drive VWs (one of them a Unicorn) now.

Sebastian Stange is our applications guru.   He first came to us in 2004 as an intern from the TU Dresden, and developed our Wiki in 2005.   Since then, he has produced most of the content in the Wiki, as well as a majority of the label files included with VCDS.   In addition, Sebastian helps with tradeshows and does product support, the latter primarily for the German-speaking market.  Sebastian lives in Magdeburg, Germany, and is a former VW enthusiast -- he currently seems to prefer Skodas ... and '67 Mustangs ... somehow.
Tom Newingham is our MIS, accounting, and logistics guy.  Prior to joining Ross-Tech in 2006, Tom worked in MIS at a number of logistics companies.  He also assists with show preparation and with special events. For reasons we can't fathom, Tom still drives GM and Toyota products which always look out of place in our parking lot. 
Yanping Sun is our operations engineer and database specialist.  She developed the CRM system  we use to keep track of orders, customer records, support requests, inventory, and just about everything else needed to run our business, and her data crunching skills have been invaluable in reducing the ODX data used by the latest cars to a manageable format.   Yanping also manages distribution and marketing efforts for Chinese-speaking markets.  Yanping is married to Eric and has been with us since 2006.   She drives a turbo Beetle.
Karri McKenzie works in our shipping department testing interfaces and packing orders.  She also has a talent for photography and has taken many of the pictures on our website.   Karri has been with us since 2007 and traded her BMW for a B6 Passat recently.
Helen O'Neill is in charge our order fulfillment department.   Helen has held previous positions in customer service and order fulfillment, as well as car sales prior to joining Ross-Tech in 2009.   Helen likes Jeeps and convertibles of all sorts.   She doesn't have a VW or an Audi yet, but we're working on it. 
Dana Smetanick is a tech support specialist and assists with product testing as well as documenting procedures in the Wiki and creating label files.   Dana has been a VW enthusiast since she was in her teens and spent 6 years as a VW dealer technician prior to joining Ross-Tech in 2009.   Dana drives an 4-door GTI and always seems to have an assortment of other VWs around.
Jef Damewood is a tech support and sales specialist.   Jef has been a VW enthusiast for as long as anyone can remember, and was a dealer technician for the better part of 10 years.   Jef has helped us with sales at at various shows like Waterfest and AAPEX for many years, and finally came to work for us for real in 2010.  Yes, his name really only has one 'f' in it; we're told his parents couldn't afford the second 'f'.    Jef and his wife have a matched set of Jetta TDI wagons and share a Mk.4 R32. Jef has a 2012 Golf R which he presumably does not share.
Olga Racek is our distributor support specialist.   Olga's focus is providing support to the distributors who make translations of VCDS into other languages.  Olga is a native of the Ukraine and speaks a number of eastern-European languages, but has lived here in Pennsylvania for quite some time. Olga joined the company in 2011.
Shaun McElhinney is a software developer and is currently working on VCDS-Mobile.  Shaun first worked for us an an intern during the summer of 2010 and joined to company for real in 2011 after graduating from the University of Maryland.   After the engine in his old Toyota died, he upgraded to an Audi A4.
Peter Schumacher is a tech support specialist. He has over 20 years of experience as a VW and Audi technician, both at dealerships and at independent shops including his own. Peter joined Ross-Tech in 2012. He drives his trusty 1996 GTI VR6  while maintaining his wife's Jetta GLX. Ask him about the Coast Guard!

You can reach most of us directly via e-mail by writing to our FirstName[at]Ross-Tech.com, but we encourage customers to use one of the functional addresses on our contact page.


Our current offices courtesy of Google Streetview.
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